At Hamilton Chandlery, we take your satisfaction and loyalty seriously. All of our products are carefully inspected and securely wrapped before they ship. Due to the nature of our products, used soaps, candles, wax melts, reed diffusers, and room mists cannot be returned or refunded. 

If your product is damaged during shipping, we will replace or refund it if photographic proof of damage is submitted to us with 7 days of delivery.

If you are missing a product in your order, or received the wrong item, please let us know within 14 days of delivery. 

Unused products may be returned for a full refund, less shipping within 14 days of delivery. The customer is responsible for paying return shipping charges.

Please contact us at info@hamiltonchanderly.com or submit a ticket via our Contact Form if you'd like to make a return.